3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
Artifact: ITEC 7480 Unstructured Field Experience
In ITEC 7480, I participated in a field experience in which I worked with a preschool teacher on creating a website for her Pre-K classroom. We met on five different occasions and worked through how to create the basic shell of the website and how to troubleshoot basic issues that may arise while working online. While some teachers are more hesitant than others regarding the use of technology, the goal of a technology coach is to get all teachers on board with technology integration. One of the ways to encourage more teacher participation is through coaching sessions that include troubleshooting common issues that often scare teachers away.
This artifact shows mastery of Standard 3.5 because during sessions, I demonstrated to the teacher how to troubleshoot basic hardware and software problems that occur in everyday technology use. During the coaching sessions, we went through the basic features of each of the website hosts we had chosen, Wix and Weebly. After deciding on Weebly, we worked through how to set up an account, and how to quickly fix common problems that occur. Since the teacher is using an older desktop computer, I showed her how to run updates and troubleshoot basic issues that may arise. I also explained that with technology, there are often problems that we cannot fix, even after we troubleshoot the usual issues.
Through this artifact, I learned that it is essential to always have a plan B when using technology in a lesson and to remain calm when things to go accordingly. There is always a chance that something will go wrong. If we remain calm, those that we are teaching will usually do so as well. As far as coaching goes, I learned that remaining patient is key in experiencing an effective coaching session. This artifact could be strengthened by observing the preschool teacher actually implement the website we discussed with her parents and students and providing her with positive feedback. While troubleshooting is something that we must be able to do in order to have technology rich classroom, not all teachers respond to troubleshooting well and often become frustrated when things do not go exactly as planned. This is why it is so important to be patient and understanding with those who become frustrated and try to help them learn and grow.
This field experience impacted school improvement because I was able to get one more teacher on board with using technology to improve the overall engagement of her students, parents, and other stakeholders. She was hesitant at first but stated she wanted to learn some ways to use technology aside from a basic Facebook group page. By discussing basic troubleshooting with her as well she is more confident in fixing problems that may arise in her classroom while using technology. I am hopeful that as more teachers in her building see her using technology, they will become interested as well. Checking in with this teacher throughout the year can assess the impact of this field experience. I will continue volunteering to help her use technology.
In ITEC 7480, I participated in a field experience in which I worked with a preschool teacher on creating a website for her Pre-K classroom. We met on five different occasions and worked through how to create the basic shell of the website and how to troubleshoot basic issues that may arise while working online. While some teachers are more hesitant than others regarding the use of technology, the goal of a technology coach is to get all teachers on board with technology integration. One of the ways to encourage more teacher participation is through coaching sessions that include troubleshooting common issues that often scare teachers away.
This artifact shows mastery of Standard 3.5 because during sessions, I demonstrated to the teacher how to troubleshoot basic hardware and software problems that occur in everyday technology use. During the coaching sessions, we went through the basic features of each of the website hosts we had chosen, Wix and Weebly. After deciding on Weebly, we worked through how to set up an account, and how to quickly fix common problems that occur. Since the teacher is using an older desktop computer, I showed her how to run updates and troubleshoot basic issues that may arise. I also explained that with technology, there are often problems that we cannot fix, even after we troubleshoot the usual issues.
Through this artifact, I learned that it is essential to always have a plan B when using technology in a lesson and to remain calm when things to go accordingly. There is always a chance that something will go wrong. If we remain calm, those that we are teaching will usually do so as well. As far as coaching goes, I learned that remaining patient is key in experiencing an effective coaching session. This artifact could be strengthened by observing the preschool teacher actually implement the website we discussed with her parents and students and providing her with positive feedback. While troubleshooting is something that we must be able to do in order to have technology rich classroom, not all teachers respond to troubleshooting well and often become frustrated when things do not go exactly as planned. This is why it is so important to be patient and understanding with those who become frustrated and try to help them learn and grow.
This field experience impacted school improvement because I was able to get one more teacher on board with using technology to improve the overall engagement of her students, parents, and other stakeholders. She was hesitant at first but stated she wanted to learn some ways to use technology aside from a basic Facebook group page. By discussing basic troubleshooting with her as well she is more confident in fixing problems that may arise in her classroom while using technology. I am hopeful that as more teachers in her building see her using technology, they will become interested as well. Checking in with this teacher throughout the year can assess the impact of this field experience. I will continue volunteering to help her use technology.